Privacy Policy

1. Data Controller Information

In compliance with the General Data Protection Regulation (GDPR) EU 2016/679 and applicable national privacy legislation, personal data provided through this website will be processed by:

Entity Name: ECOM360AI S.L.
Tax ID (CIF): B44855203
Registered Address: C/ Alta, 1 - 18369 Villanueva Mesía - Granada, Spain
Contact Email: See footer of this page

2. Purposes of Data Processing

At ECOM360AI, we process personal data for the following purposes:

Handling Inquiries & Contact Forms: Managing requests for information, quotes, or technical support received via website communication channels.
Service Provision & Software Licensing: Managing pre-contractual or contractual relationships for web development, integration services, or software licenses (such as PrestaImport).
Professional Communications: Sending technical updates or commercial info exclusively to users who explicitly requested it or existing clients.

We do not perform user profiling or automated decision-making with your personal data.

3. Legal Basis for Processing

The legal grounds for processing your data depend on the interaction:

Consent of the data subject: For resolving inquiries submitted via contact forms or direct email.
Contract / Pre-contract execution: For managing quotes, proposals, and delivery of software or engineering services.
Legitimate interest: For maintaining ongoing technical and business relationships with our clients.

4. Data Retention Period

Personal data will be stored:

As long as the business or support relationship remains active.
For the duration required to satisfy legal, tax, and accounting obligations under EU/Spanish law.
Until the user requests erasure or revokes consent.

5. Data Recipients & Transfers

Data will not be transferred to third parties, except under legal obligation or when strictly necessary for service delivery (e.g., GDPR-compliant server hosting providers).

No international transfers of data outside the European Economic Area (EEA) take place without appropriate security safeguards.

6. User Rights

Under the GDPR, you have the right to obtain confirmation as to whether ECOM360AI is processing your personal data.

You may exercise the following rights:

Access: Request a copy of the personal data we hold about you.
Rectification: Request correction of inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Request deletion of your data when it is no longer necessary.
Objection & Limitation: Object to processing or request restriction under specific circumstances.
Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, send an email to our contact address providing proof of identity (ID copy or digital signature). You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at https://www.aepd.es.

7. Security Measures

ECOM360AI applies technical and organizational security measures (SSL/TLS encryption, secure server infrastructure) to prevent unauthorized access, alteration, loss, or misuse of personal data.